SHIPPING DELAYS DUE TO COVID-19
WHAT IS YOUR ORDER PROCESS?
Our order process is very simple. Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after 3-10 business days (read more on the Shipping Policy page). Email the customer service team if further assistance is required at any point.
MY ORDER HASN`T ARRIVED ON TIME, WHAT DO I DO?
Sometimes orders are delayed due to customs hold ups (see more on the Shipping Policy page). Please also reach out to our customer service team and we will provide you with an update.
HOW LONG WILL IT TAKE FOR MY ORDER TO GET TO ME?
Shipping within the USA can take about 7-40 business days to arrive. Shipping internationally can take around 21-60 business days to arrive depending on more factors (see Shipping Policy page for more details). Please be patient with international orders as they will inevitably take longer to get to you, allow 15 – 30 days before you inform our customer service team of a missing order.
DO I HAVE TO PAY COSTUME AND/OR IMPORT TAXES?
We cannot be held responsible for custom charges made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee. GamingSupplied is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims. Also, kindly note that in rare occasions, customs agents may delay delivery of some packages.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We gladly accept Visa, MasterCard, American Express & Discover Card. Paypal and Apple Pay.
CAN I GET A REFUND?
Yes you can get a refund on any item you're not satisfied with as long as it's unopened and in original packaging. Just submit a complaint to our team and we will send you a full refund.